Flood & Sewage Damage Questions

What should I do if my home has flooded?

  • Be aware of any immediate conditions that may put you in harms way; i.e. electrical power sources that may be in contact with the water and exposure to raw sewage.  *If you are unsure, our technicians are trained and have the tools to properly evaluate the conditions and will be arriving shortly.
  • If possible, locate the source of the water and turn it off.
  • Call FloodAD 24/7 RESPONSE (801)624-6978

Responding to water damage is a time-sensitive matter. The longer an area is exposed to water, regardless of its source, the greater the damage to your property and the greater the risk to your health.  Our IICRC Certified Technicians will remove the water, clean the area to prevent mold and mildew and begin the process of drying.

Is my water damage covered by my insurance and how much does it cost?

Costs will vary depending on the size of the affected area, the type of water loss (i.e. sewage costs more to clean up than clean water) and the types of materials affected.  Under most standard home insurance policies, if water damage occurs suddenly or accidentally from a source inside your home, such as a busted pipe, it will likely be covered by your homeowners insurance.  If your adjuster determines that the damage is covered, then you will be responsible to pay for your deductible.  In most cases your insurance company will pay for the cleanup directly.  Once the cleanup and drying is done, we will work with your insurance company through the restoration to make sure that your home is returned to its pre-damage condition.

*Please note that the customer is responsible to pay for any item that is above what the insurance company is willing to pay.

If I filed a claim do I have to wait for an adjuster to come out before I call a restoration company?

If you are in the middle of an emergency, you are expected to do whatever you can to mitigate the problem to prevent further damage until you get your insurance company can evaluate the damage.  To mitigate further loss and prevent unhealthy conditions from developing, FloodAD will extract the water, clean the area (‘return to Category 1 ‘Clean’ water) and then begin drying.

Roofing Questions

Why Would My Insurance Company Replace Or Repair My Roof?

The purpose of homeowner’s insurance is to protect homeowners against losses in their property’s value due to damage that is beyond their control. If you have wind or hail damage, you have experienced a financial loss in your original investment (home).  Your insurance policy covers you to bring the property back to “whole” or ‘pre-loss condition’. In most cases the home insurance company will pay to replace or repair your roof if the damage is sudden and accidental – damage caused by wind, hail, trees or other debris – usually as result of a storm.

Should I get multiple bids for my roof repair/replacement?

When insurance is paying for the work, the amount of a contractors bid is not important as long as it is equal to or less than the insurance company estimate. You will only be responsible for paying your deductible, so your cost should always be the same.  You should choose your contractor based on a track record of quality. Shopping for the lowest bid will not allow you to put the extra money in your pocket.  Insurance estimates are meticulously itemized and it would be less than suggestive to think that a contractor that is not charging the Replacement Cost Value as itemized for your repairs is likely cutting corners. Our team is dedicated to making sure that your roof is completed – up to code and ready for a lifetime!

How Long Does It Take To Install My Roof?

Although we pride ourselves in the ability to install your roof within one day,  from the time you file your insurance claim you should expect your roof to be repaired or replaced within three weeks.  However the entire process may take longer depending on your insurance adjusters schedule, municipal permits and inspections.  See the Insurance Claim Process page for further details.

Mold Questions

What should I do if I discover mold?

If you discover mold, the best thing to do is call a professional such as FloodAD.  We will locate the source of the mold problem, contain it and use proper equipment and tools remediate the mold.

How do I recognize mold?

Mold has a musty smell. Frequently mold grows in basements, attics, under carpets, in closets or crawlspaces, and behind walls. Often it leaves visible stains on walls, ceilings and furniture.  Mold can be visible detected by discoloration on surfaces, white, black, brown, green, tan, purple are all discolorations that can represent mold growth.

What should I do if I discover mold?

If you discover mold, the best thing to do is call a professional such as FloodAD.  We will locate the source of the mold problem, contain it and use proper equipment and tools remediate the mold. Because mold spores are easily disturbed, which can cause the mold to spread, we advise that you do not attempt to remove the mold without proper containment and respiratory protection.